We're looking for a Business Analyst who will partner with clients and internal delivery teams to analyze business needs, translate them into clear requirements and documentation, and bridge gaps between business and technical perspectives—particularly in Banking/Finance or Merchant/Payments—while supporting agile delivery from discovery through post-go-live acceptance.

Responsibilities

Review client and business context alongside project requirements and propose more effective and efficient methods to complete the project.
Develop project standards and procedures and train internal and external stakeholders as required.
Analyze data gathered during requirement sessions and produce Software Requirement Specifications, User Manuals, and Change Request Forms.
Identify and bridge gaps between technical and business perspectives for both the client and the company during project execution.
Assist internal stakeholders to complete Request for Proposals (RFPs).
Conduct proof of concepts and demonstrations for internal and external stakeholders.
Perform Business Analysis compliance checking.
Obtain sign-off for the Software Requirement Specification (SRS).
Conduct post-go-live audits, certifications, and ensure customer acceptance.
Coordinate closely with the Project Manager and Delivery Team.

Required Qualifications

Prior experience in analyzing requirements using techniques such as use cases and scenarios, user stories, business rule analysis, process diagrams, and data flow diagrams.
Proven experience defining and documenting requirements/user stories across brands/projects.
Experience working in an agile environment.
Strong troubleshooting, analytical, and problem-solving skills.
Prior experience in Banking and Finance or Merchant and Payment (mandatory).
Bachelor's degree in IT/Computer Science or equivalent.

Preferred Qualifications

Experience presenting Software Requirement Specifications, User Manuals, and Change Request Forms to stakeholders.
Experience conducting proof of concepts and demonstrations for internal and external stakeholders.
Experience performing business analysis compliance checking and obtaining SRS sign-off.
Experience with post-go-live audits/certifications and supporting customer acceptance.
Experience coordinating with Project Managers and Delivery Teams in a delivery-focused environment.