We are looking for Customer Service Representatives (CSR) who are passionate about providing excellent customer service. This role is ideal for individuals who are confident communicators, eager to learn, and ready to grow in a fast-paced local BPO environment.

Responsibilities

Meet or exceed performance metrics including AHT (Average Handling Time), CSAT (Customer Satisfaction), QA (Quality Assurance) scores.
Serve as the front line between the company and customers via phone.
Address customer concerns, answer inquiries, perform account updates, and resolve complaints efficiently.
Represent the company’s values and tone in every interaction to build customer trust and loyalty.
Provide accurate product, service, or policy information to customers.
Adhere to company policies, call handling procedures, and service standards.
Ensure compliance with data privacy and confidentiality regulations.

Required Qualifications

At least College undergraduate/graduates.
With or without BPO experience; with customer service experience is an advantage
With excellent verbal and written communication skills
Confident and comfortable speaking with customers
Good listening, comprehension, and problem-solving skills
Customer-focused and professional
Willing to work onsite and on shifting schedules
Computer literate
Ready to grow in a fast-paced local BPO environment

Preferred Qualifications

With experience resolving customer complaints and inquiries efficiently
With strong communication skills and ability to represent company tone and values in customer interactions