The Telesales Agent role focuses on driving revenue by contacting prospective and existing customers via phone. You will promote products and services, understand customer needs, handle objections, and convert qualified leads into sales while meeting individual and team targets. The position also emphasizes accurate documentation, follow-up, and strong customer service in compliance with company policies and data privacy requirements.

Responsibilities

Make outbound calls to prospective and existing customers.
Present and explain products, services, promotions, and offers clearly and professionally.
Identify customer needs and recommend suitable products or services.
Handle customer questions, objections, and concerns effectively.
Persuade qualified prospects to purchase products or services.
Achieve individual and team sales targets and other assigned KPIs.
Maintain accurate records of customer interactions, sales, and follow-ups.
Conduct follow-up calls with prospective customers when necessary.
Ensure all sales transactions and customer information are properly documented.
Provide excellent customer service throughout the sales process.
Comply with company policies, procedures, quality standards, and applicable data privacy requirements.

Required Qualifications

Ability to contact prospective and existing customers via phone for sales purposes.
Experience or proven ability in presenting products and services and explaining promotions/offers professionally.
Ability to identify customer needs and recommend suitable products or services.
Ability to handle customer questions, objections, and concerns effectively.
Ability to meet individual and team sales targets and KPIs.
Ability to maintain accurate records of customer interactions, sales, and follow-ups.
Knowledge of and ability to comply with company policies, quality standards, and data privacy requirements.

Preferred Qualifications

Customer-focused communication skills.
Experience with follow-up calling and lead nurturing.
Experience working in a sales or telesales environment.