The Systems Administrator will manage, maintain, and support the organization’s IT infrastructure and enterprise systems to ensure availability, security, performance, and reliability. Working in an enterprise environment, the role supports critical server, network, and data center services, collaborates with internal teams and external partners, and helps implement and troubleshoot solutions and infrastructure projects, including cloud support (preferably AWS).

Responsibilities

Manage, maintain, and monitor IT infrastructure, including servers, operating systems, laptops, desktops, routers, switches, firewalls, printers, and network environments (LAN/WAN/Internet/Intranet).
Perform server administration, including user/group management, security permissions, Group Policy, print services, system monitoring, and event-log analysis.
Monitor data center health, system performance, and infrastructure resources; troubleshoot hardware and system issues and ensure high availability of critical systems.
Configure, deploy, test, and maintain servers, storage, virtualization environments, and related infrastructure.
Manage enterprise backup, recovery, storage volumes, and remote replication to support business continuity.
Apply security updates, patches, and configurations to maintain the security and stability of IT systems.
Troubleshoot complex infrastructure issues, identify root causes, and provide technical support to the Help Desk and other IT teams.
Support cloud infrastructure, preferably AWS, as well as application integration and other infrastructure-related projects.
Conduct routine system audits and ensure infrastructure and operational requirements are met.
Create and maintain Service Transition documentation for Technical Operations, updating documentation for new projects and system enhancements.
Collaborate with internal teams, vendors, and external partners to implement solutions, resolve issues, and support IT initiatives.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field.
2+ years of experience in Systems Administration, IT Infrastructure, or a similar role.
Strong experience in server and operating system administration, particularly Windows/Linux environments.
Proficiency in Active Directory, Group Policy, virtualization, networking, and system monitoring.
Experience with backup and recovery, storage management, and remote replication.
Knowledge of cloud infrastructure, preferably AWS.
Familiarity with networking technologies, security practices, and infrastructure troubleshooting.
Strong analytical and problem-solving skills, with the ability to troubleshoot complex or distributed systems.
Good communication and collaboration skills for working with technical teams, stakeholders, and external partners.

Preferred Qualifications

Experience working in an enterprise or highly regulated environment.
Experience supporting high-availability and business-critical systems.
Knowledge of IT security, patch management, vulnerability management, and infrastructure hardening.
Experience with IT service management or ITIL-based processes.
Relevant certifications such as AWS, Microsoft, Linux, VMware, or ITIL.